The human touch is so important

Formal processes and systems have their place, but project managers need to be able to have “off the record” conversations with their corporate contacts to keep things on track.

“Without that connection you can run into all sorts of problems,” said Serhiy Kovela, a senior lecturer at Kingston University’s business faculty.

“Your procedures might be as good as you can get, but that will not get you anywhere unless you acknowledge that humans are at the centre of projects, and they do not act like machines.”

Read more in The Sunday Times